bevisa Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bevisa ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the bevisa website at https://bevisa.net and any related services operated by the platform.

bevisa is an online casino and sports betting platform serving players in Bangladesh. The platform operates with a strong commitment to data privacy. This Policy has been written to be clear and accessible — we want every bevisa player to understand exactly how their personal information is handled without needing to be a legal specialist to interpret it.

This Policy forms part of the overall agreement between you and bevisa, alongside the Terms & Conditions and the Responsible Gaming Policy. In the event of any conflict between this Policy and any other document, this Policy governs the handling of personal data unless a separate written agreement states otherwise.

2. Data Controller

bevisa acts as the data controller in respect of personal data collected through the platform. As data controller, bevisa determines the purposes and means of processing your personal data. All data-related enquiries, access requests, and deletion requests should be directed to the bevisa support team using the contact details provided in Section 14 of this Policy.

Where bevisa engages third-party service providers to process data on its behalf — for example, payment processors or identity verification services — those providers act as data processors under instruction from bevisa. bevisa takes reasonable steps to ensure that all data processors maintain appropriate security standards consistent with the protections set out in this Policy.

3. Data We Collect

bevisa collects personal data in the following categories, depending on how you interact with the platform:

3.1 Registration Data

When you create a bevisa account, we collect your full name, date of birth, email address, mobile phone number registered in Bangladesh, and a chosen username. This information is required to establish your account and verify that you meet the minimum age requirement of 18 years.

3.2 Identity Verification (KYC) Data

As part of bevisa's Know Your Customer process, you may be asked to provide documentary evidence of your identity and address. This may include a copy of your National Identity Card, passport, or driving licence, as well as a recent utility bill or bank statement confirming your address. Where required to verify payment method ownership, you may also be asked for a screenshot of your bKash, Nagad, or Rocket wallet showing your registered mobile number.

3.3 Transaction Data

bevisa records details of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers, transaction timestamps, and transaction statuses. This data is retained as required for financial record-keeping and fraud prevention purposes.

3.4 Gameplay & Betting Data

The platform records information about your gambling activity, including games played, bets placed, wager amounts, outcomes, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.

3.5 Technical & Device Data

When you access bevisa, certain technical data is collected automatically, including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and referring URL. This data is used for security monitoring, fraud detection, and platform performance optimisation.

3.6 Communications Data

If you contact bevisa's support team by email or live chat, we retain records of that correspondence including the content of messages, timestamps, and any attachments submitted. This data is used to manage your enquiry and to improve the quality of our support services.

Data Category	Examples	Primary Purpose
Registration Data	Name, date of birth, email, mobile number	Account creation, age verification
KYC / Identity Data	NID, passport, proof of address	Identity verification, fraud prevention
Transaction Data	Deposit/withdrawal amounts, payment references	Payment processing, financial records
Gameplay Data	Bets, game history, session duration	Account management, responsible gaming
Technical Data	IP address, device type, browser	Security, fraud detection
Communications Data	Support emails, chat transcripts	Customer support, service improvement

4. How We Use Your Data

bevisa uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your bevisa account, including processing login requests, updating account settings, and managing account closures.
• Identity verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years, in compliance with responsible gaming obligations.
• Payment processing: To process deposits and withdrawal requests via supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfer options available to players in Bangladesh.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gambling behaviour for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to fulfil our duty of care to players.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of support provided to bevisa players.
• Legal and regulatory compliance: To meet any applicable legal obligations, respond to lawful requests from competent authorities, and maintain required financial and operational records.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the bevisa platform, fix technical issues, and develop new features.
• Communications: To send you service notifications, security alerts, and — where you have opted in — promotional communications about bonuses and offers relevant to your account.

5. Legal Basis for Processing

bevisa processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and bevisa — including account registration, payment processing, and gameplay — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, financial record-keeping, and responding to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is justified by bevisa's legitimate interest in operating a safe and fair platform, provided that interest is not overridden by your fundamental rights.
• Consent: Processing for optional marketing communications is carried out on the basis of your freely given, specific consent. You may withdraw consent for marketing communications at any time by contacting [email protected].

6. Sharing Your Data

bevisa does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data may be shared in the following limited circumstances only:

• Payment service providers: Transaction data is shared with the relevant payment processor — such as bKash, Nagad, Rocket, Upay, or banking partners — solely to the extent necessary to process your deposit or withdrawal.
• Identity verification partners: Where bevisa uses a third-party KYC service to verify your identity documents, relevant data is shared with that provider under a data processing agreement that binds them to equivalent privacy standards.
• Game content providers: Gameplay data may be shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent required to deliver game functionality and resolve technical disputes.
• Legal and regulatory authorities: bevisa may disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law or in response to a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of bevisa's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms prior to the transfer taking effect.

7. Payment Data

bevisa does not store full payment card numbers, bKash PINs, Nagad PINs, or Rocket mobile banking credentials on its own servers. Payment transactions are processed through the secure interfaces of the relevant payment providers, and bevisa retains only the transaction reference, amount, currency, timestamp, and outcome necessary for account records and dispute resolution.

All payment data transmitted between your device and the bevisa platform is protected by SSL encryption. You should never share your bKash, Nagad, or Rocket PIN with any person, including bevisa support staff. bevisa will never request your payment PIN through any communication channel.

8. Cookies & Tracking Technologies

bevisa uses cookies and similar browser-based technologies to support the operation of the platform. The following types of cookies may be set when you visit bevisa:

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state during gameplay, and protect against cross-site request forgery. These cookies cannot be disabled without preventing you from using the platform.
• Performance cookies: These cookies collect anonymised information about how players use the platform — such as which pages are visited most frequently and where error messages are encountered — to help bevisa improve the user experience.
• Functional cookies: These cookies remember your preferences, such as your chosen language setting, to provide a more personalised experience on return visits.

bevisa does not use advertising cookies, behavioural tracking cookies, or any cookie that tracks your activity across third-party websites. You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to log in or use platform features.

9. Data Retention

bevisa retains your personal data for the period necessary to fulfil the purposes described in this Policy, after which data is securely deleted or anonymised. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your active bevisa account.
• Transaction and financial records: Retained for a minimum of five years following the date of the transaction, in compliance with financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years following account closure or the completion of the KYC process, whichever is later.
• Support and communications data: Retained for up to two years following the resolution of the relevant enquiry or dispute.
• Technical and device data: Retained for up to twelve months for security and fraud analysis purposes.

Where bevisa is required by law to retain data for a longer period than the above, the legally mandated period shall apply. At the end of the applicable retention period, data is securely deleted from bevisa's systems in a manner that prevents reconstruction.

10. Your Rights Over Your Personal Data

As a bevisa player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your registered account email address and a description of your request. bevisa will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that bevisa holds about you, together with information about how it is used.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data held by bevisa. You can also update certain account details directly from within your account dashboard.
• Right to erasure: You have the right to request the deletion of your personal data. bevisa will fulfil erasure requests where there is no overriding legal obligation to retain the data. Note that some data — particularly transaction records — must be retained for legal compliance purposes.
• Right to restrict processing: You have the right to request that bevisa restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to bevisa in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to processing carried out on the basis of bevisa's legitimate interests, on grounds relating to your particular situation. bevisa will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.

11. Security Measures

bevisa implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bevisa platform.
• Encrypted storage of sensitive account data, including passwords stored as salted cryptographic hashes — bevisa staff cannot access your plain-text password.
• Role-based access controls restricting access to personal data to authorised personnel only, on a need-to-know basis.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Monitoring systems designed to detect and alert on suspicious login activity, unusual transaction patterns, and potential data breaches.
• Secure data disposal procedures ensuring that data is unrecoverable once the applicable retention period has elapsed.

While bevisa takes all reasonable precautions to secure your data, no method of transmission over the internet is completely infallible. In the event of a security incident that affects your personal data, bevisa will notify you in accordance with applicable notification obligations and take immediate remedial action.

12. Minors

The bevisa platform is strictly intended for adults aged 18 years and above. bevisa does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered on the platform or submitted personal data, please notify bevisa immediately at [email protected]. Upon confirmation, bevisa will immediately close the relevant account and delete any associated personal data without undue delay.

bevisa uses date-of-birth verification at registration and may request additional documentary proof of age as part of the KYC process to uphold this requirement. Players found to be under 18 will have their accounts closed and any associated winnings forfeited in accordance with the Terms & Conditions.

13. Changes to This Policy

bevisa reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform operations, or data processing practices. When material changes are made, bevisa will notify registered players via email and display a prominent notice on the platform prior to the updated Policy taking effect. The effective date displayed at the top of this document will be revised accordingly.

Your continued use of the bevisa platform following notification of changes to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and may request account closure in accordance with Section 12 of the Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bevisa's data processing practices, please contact the support team using the details below. All privacy-related enquiries are handled with priority and responded to within one business day.

• Email: [email protected] (plain text — not a clickable link)
• Subject line recommendation: "Privacy Request — [your registered email]" for faster routing
• Support hours: 24 hours a day, 7 days a week
• Response language: English

For self-exclusion requests, account closure, or data deletion requests, please mark the subject line of your email accordingly. These requests are treated with priority by the dedicated player protection team.